Let’s get you connected.
Check your device, understand your plan and install with confidence.
Is my phone compatible?
Your device must support eSIM and be carrier unlocked. Look for “Add eSIM” in cellular settings. Compatibility depends on the exact model and country of purchase; confirm with your manufacturer or carrier before buying.
On iPhone, look under Settings → General → About for carrier lock information. On Android, check with your carrier if unlock status is unclear.
1. Before installation
Connect to reliable Wi-Fi. Open your order from your account. Read when validity starts: installation or first supported network connection.
2. Add your eSIM
iPhone: Settings → Cellular / Mobile Service → Add eSIM. Android: Settings → Connections / Network & internet → SIM manager / SIMs → Add eSIM. Menus vary by device.
Use the QR code or manual activation details provided with your order. Never share your activation code.
3. At your destination
Select your travel eSIM for mobile data and follow its roaming instructions. Turn off data roaming and automatic data switching for your home SIM to avoid carrier charges.
Connection not working?
Check your plan covers the country, your eSIM is selected for data, and its activation and roaming instructions have been followed. Try airplane mode briefly. Only enter an APN if your order supplies one. Avoid deleting an installed eSIM; reinstalling may not be supported.
Usage is not live and may be delayed by 2–3 hours.